Director, Merchandise

职位介绍

Shanghai Disney Resort is seeking exceptional talent to lead the Merchandise organization. This person will be responsible for setting the Merchandise business strategies in the short term and long term; hold accountability for the financial results for the Shanghai Disney Resort Merchandise business; manage the creative, product design & development, Merchandise planning, visual presentation  store operations, business development and e-commerce operations teams; and provide strong leadership to a combined team of over 1200 team members including front of house staff, leaders and managers, and back of house professionals.

上海迪士尼度假区正在招募优秀的人才来领导商品部。他/她将负责制定短期和长期的商品业务战略；对上海迪士尼度假区商品业务的财务业绩负责；管理创意设计、产品开发、商品计划、商品视觉陈列、商品运营、业务发展和电商运营团队；领导由1,200多名演职人员组成的团队，包括一线演职人员、主管和经理，以及专业演职人员。

Responsibilities include:

工作内容：

• Lead the teams in creating, validating, analyzing and executing merchandise plans to achieve business results
• 带领团队设计、验证、分析和执行商品计划来达成业务目标
• Strategize and establish financial plans in partnership with the Finance and Revenue Management teams to reflect merchandise business strategies
• 与财务及收益管理团队合作制定财务计划，以反映商品的业务战略
• Accountable for all financial deliverables including developing annual budgets, revenue goals, stock turn goals and overseeing all purchase orders
• 负责包括制定年度预算、收入目标、库存周转目标和采购订单在内的所有财务成果
• Provide vision, leadership and direction for achieving guest, cast and financial objectives, developing strategies that will ensure success in these areas and supporting Disney global initiatives
• 为实现游客、演职人员和财务目标提供愿景、领导力和方向，制定战略以确保在这些领域提供支持并支持迪士尼的各项全球倡议
• Be responsible for day-to-day operational readiness and profitability of all Merchandise locations under the Shanghai Disney Resort Merchandise business
• 负责上海迪士尼度假区商品业务所有售卖商店的日常运营准备和盈利
• Partner with Merchandise counterparts in The Walt Disney Company to develop organizational plans, project milestones, etc. as part of the overall resort development planning
• 作为整体度假区发展规划的一部分，与华特迪士尼公司的商品伙伴合作，制定组织计划、项目关键节点等
• Lead all key projects aimed at improving profitability and managing cost of sales improvements for all the functional areas of the team
• 领导所有旨在提高盈利能力的关键项目，管理所在团队各职能领域销售成本优化
• Foster a positive, responsive, and motivating environment that ensures "world-class" guest service; lead the team and develop strong working relationships with cross-functional divisions to ensure timely and hospitable guest service; adapt to changing business environments and goals
• 营造积极、反应迅速、鼓舞人心的工作环境以确保团队提供“世界级”的对客服务；带领团队和各跨职能部门建立良好的工作关系，确保团队提供及时、宾至如归的对客服务；适应不断变化的商业环境和目标
• Be a passionate and committed champion of high quality and innovative merchandise experiences
• 致力于倡导高品质与创新的商品体验
• Drive creativity for new interactive experiences, products and assortments in merchandise by collaborating with all business partners
• 与业务伙伴合作，推动交互体验、产品和产品线的不断创新
• Ensure compliance with all corporate, legal, resort, union and ethics standards
• 确保遵守所有公司、法律、度假区、工会和道德准则
• Review all merchandise orders to ensure compliance with company objectives
• 审查所有商品订单以确保符合公司目标
• Support identification of Merchandise research needs
• 支持商品调研需求的识别
• Partner with Human Resources Business Partners to recognize and develop high performing cast members; be responsible for talent review and development, build succession plan as the team grows; embrace and maintain Disney culture
• 与人力资源业务伙伴合作，认可并发展高绩效的演职人员；负责人才评审和发展，随着团队的发展制定接班人计划；拥抱并维护迪士尼文化
• Drive future growth through a robust Business Development strategy that leverages the strengths of the product and brand to grow into new markets, categories and product offerings.
• 通过强大的业务发展战略，利用品牌和产品的优势，推动未来增长，包括新市场进入、产品和类目创新。
• Lead the growth of the Merchandise E-Commerce channel, including operations, product assortment, guest service, and planning to achieve profit objectives. 
• 领导商品电商渠道的发展，包括运营、产品组合、对客服务和商品计划以实现盈利目标。

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Required Qualifications:

• Bachelor's degree or equivalent in business and/or finance
• 本科或同等学历，商业和/或财务专业
• Minimum 10+ years of merchandise planning, product development and retail management experience, with 5+ years in a management role. Experience with Disney Brands and intellectual property areas is preferred
• 至少10年以上商品计划、产品开发和零售管理工作经验，包括5年以上的管理经验。有迪士尼品牌和知识产权相关经验者优先
• Extensive knowledge of retail management, buying, product development, design and assortment planning
• 具有丰富的零售管理、采购、产品开发、创意设计和商品计划相关知识
• Experienced leading, guiding and completing projects to achieve performance objectives and revenue goals
• 具有领导、指导、完成项目并实现业务和收入目标的经验
• Excellent planning and financial budgetary skills with demonstrated profit and loss accountability
• 卓越的计划和财务预算能力，包括对损益表负责
• Proven leadership in leading and developing a successful team and an ability to motivate cast members
• 在领导和发展成功的团队和激励演职人员方面具有公认的领导力
• Proven experience leading across multiple functions and proven ability to develop policies and guidelines for large-scale operations
• 在领导多个职能部门和为大型运营制定政策和指导方针方面具有领导经验
• Demonstrated ability to drive business results and manage simultaneous priorities
• 具有推动业务成功和同时管理多项优先事项的能力
• Willingness to work and integrate with multiple partners, resilience to work within a complex and diverse organization and ability to find creative solutions
• 愿意与多个合作伙伴合作和整合，具有在复杂、多元的组织中工作的应变能力和寻找创造性解决方案的能力
• High degree of managerial, analytical and communication skills
• 高水准的管理、分析和沟通技巧
• Proficiency in writing, reading and speaking in English and Mandarin
• 精通英语与普通话的写作、阅读和口语
• Demonstrated computer proficiency with Internet and Windows software packages
• 熟练使用互联网和办公软件
• Ability to travel between Shanghai and the U.S. on a regular basis
• 能定期往返于上海和美国出差

关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区，在这里，亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地，内设两座主题酒店，一个大型购物、餐饮和娱乐区——迪士尼小镇，一座百老汇风格的剧院，星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务，该度假区专为中国人量身打造了正宗地道的文化氛围和主题，淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求，包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里，游客们可以尽情放松，畅享丰富的互动体验。

关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司，是一家领先的多元化国际家庭娱乐和媒体公司，拥有以下业务板块：媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Disney Int'l Employment Services, Inc., 即我们称为 Shanghai Disney Resort 业务的一部分。

具体的福利基于职位有所不同，可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定，向所有员工和候选人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。