经理，基础设施Manager, Infrastructure

职位介绍

经理，基础设施

业务部门:  信息技术和数字

工作地点-国家/地区: 上海, 中国

职位介绍：

您将为我们的用户（游客和演职人员）提供前沿的技术和友好的线上线下用户体验。

您将定期接触业务利益相关者和执行管理层，以及将您的专业知识应用于许多技术问题和用户场景。

作为基础设施产品经理，您将全面负责主题乐园、度假区、办公职场、仓库等多元化场景下的基础设施规划与管理工作，涵盖网络设备、数据机房、弱电工程等领域的全生命周期管理。您需主导项目方案设计、资金统筹、供应商合作、工程落地及持续运维，确保基础设施的高效性、安全性与可扩展性，支撑业务长期稳定发展。

工作内容：

基础设施产品解决方案

• 负责网络交换设备、安全设备、负载均衡设备的选型评估与组网架构设计，制定高可用性、高性能的技术方案。对设备和链路的性能、兼容性和成本效益进行综合考量，确保所选设备能够满足公司的基础设施需求。
• 根据选定的设备设计组网架构。充分考虑网络链路的性能、可扩展性、可靠性和安全性，为经营系统和办公场所构建一个高效安全健壮的网络环境。
• 综合考虑数据中心机房、汇聚机房、弱电机房的容量、可用性、性能、安全，确保业务连续性。
• 对网络日常出现的问题进行诊断。能够快速定位并解决可能影响网络性能的问题。
• 对网络设备、公司局域网和与外部各种网络链路的性能进行调优。持续监控网络性能，并通过各种手段提高网络的速度、稳定性和整体效率。
• 负责园区内与弱电工程相关的IT相关规划、方案设计、实施计划制定和执行，确保方案从战略、计划合理性、执行可落地、预算符合预期。

项目管理与实施

• 管理和实施与基础设施建设相关的各类IT和弱电工程项目。负责规划和执行IT相关基础设施的修建扩容工作，确保其满足公司的空间和基础设施需求。包括但不限于经营场所和工作场所扩建、安保安防设施建设、室内外蜂窝网络和WiFi设施建设
• 统筹跨部门资源，推进网络设备整体更换、楼宇扩建、智能化设备部署等项目的落地，确保进度、成本与质量达标。
• 管理项目全流程，包括招投标、合同谈判、资金申请及供应商协作。

数据中心与弱电机房管理

• 管理和规划园区数据中心机房和弱电机房，满足容量、安全、性能、可用性等要求，符合机房管理各项规范。
• 管理和维护机房日常各项工作，包括但不限于：监控机房的环境条件（如温度、湿度等），确保电力供应和冷却系统的正常运行，管理机房的物理安全等。

运维体系搭建

• 负责上述工作的日常运维管理。制定并实施运维计划和流程，确保所有与基础设施相关的系统和设备能够平稳、高效地运行。
• 带领团队建设可视化监控报警系统，完善问题管理流程与应急响应机制。
• 定期开展系统诊断、性能调优及团队能力培训。

我们希望您：

• 诚实正直，有高尚的职业道德操守。
• 本科及以上学历，拥有计算机科学、网络工程、通信工程、电子信息等相关专业或相关领域的学位者优先。
• 具备熟练的英语技术文档阅读能力、英文汇报材料的书写能力，能简单用口头英语沟通工作。
• 5年以上基础设施相关项目管理经验，在数据中心、弱电机房建设和管理，网络的交换设备（如数据中心交换机、园区室内外交换机、WIFI、广域网路由器等）、安全设备（如防火墙等）、负载均衡设备以及弱电工程领域拥有广泛的知识、深入的了解。
• 具有高度的组织能力，能够同时管理和协调多个基础设施建设和维护项目。有大型项目成功案例优先考虑，例如智慧园区/大型综合体项目经验。
• 熟悉项目规划、预算编制、招投标、供应商沟通、团队资源分配等方面的技能。
• 擅长跨部门协作与供应商管理，具备出色的沟通能力，能够清晰地向技术和非技术利益相关者转换和传达技术信息，能够与不同的团队（如 业务团队、IT 团队、工程团队和供应商团队）有效合作。
• 注重细节，确保技术准确选型、项目保质保量实施、日常运维有效开展管理。
• 能够快速诊断并解决复杂的技术问题。具备强大的分析和故障排除技能是必不可少的。
• 熟悉数据中心运维标准，具备机房容量规划与故障处理能力。
• 优秀的学习能力，能快速熟悉新环境、新技术、新知识，有一定的抗压能力。

Manager, Infrastructure

Line of Business:  Technology & Digital

Location:  Shanghai, China

Job Summary:

You will provide cutting-edge technology and a friendly online and offline user experience for our users (tourists and cast members).

You will have regular contact with business stakeholders and executive management, applying your expertise to various technical issues and user scenarios.

In this role as a infrastructure manager, you will lead the planning and management of infrastructure across diverse environments including theme parks, resorts, offices, and warehouses. Your role spans the entire lifecycle of network devices, data centers, and low-voltage engineering systems – from design and funding to vendor collaboration, implementation, and ongoing operations – ensuring infrastructure efficiency, security, and scalability to support business growth.

Key Responsibilities:

Infrastructure Product Solutions

• Responsible for the selection evaluation and network architecture design of networking switching equipment, security devices, and load balancing equipment, developing technical solutions with high availability and performance. Comprehensive consideration is given to the performance, compatibility, and cost-effectiveness of the equipment and links to ensure that the selected equipment can meet the company's infrastructure needs.
• Designing network architecture based on the selected equipment. Full consideration is given to the performance, scalability, reliability, and security of network links to build an efficient, secure, and robust network environment for operating systems and office premises.
• Considering the capacity, availability, performance, and security of data center rooms, aggregation rooms, and low-voltage electrical rooms comprehensively to ensure business continuity.
• Diagnosing problems arising in the daily operation of the network. Capable of quickly locating and resolving issues that may affect network performance.
• Optimizing the performance of network equipment, company LANs, and various external network links. Continuously monitoring network performance and improving speed, stability, and overall efficiency through various measures.
• Overseeing IT-related planning, solution design, implementation plan formulation, and execution related to weak current projects within the park, ensuring that the plans are strategically sound, reasonably planned, executable, and budget-compliant.

Project Management and Implementation

• Managing and implementing various IT and weak current engineering projects related to infrastructure construction. Responsible for planning and executing the construction and expansion work of IT-related infrastructure to meet the company's space and infrastructure requirements, including but not limited to expansions of operating and working premises, installation of security facilities, indoor and outdoor cellular network and WiFi facility constructions.
• Coordinating cross-departmental resources to advance project implementations such as overall replacement of network equipment, building expansions, and deployment of intelligent devices, ensuring schedule, cost, and quality compliance.
• Managing the entire project process, including bidding and tendering, contract negotiations, funding applications, and supplier collaboration.

Data Center and EER Room Management

• Managing and planning data center rooms and weak current rooms within the park to meet capacity, security, performance, availability requirements, and comply with all standards of room management.
• Managing and maintaining daily operations of the rooms, including but not limited to: monitoring environmental conditions (such as temperature, humidity), ensuring normal operation of power supply and cooling systems, and managing physical security of the rooms.

Operation and Maintenance System Construction

• Overseeing daily operation and maintenance management of the aforementioned tasks. Formulating and implementing operation and maintenance plans and procedures to ensure smooth and efficient operation of all systems and equipment related to infrastructure.
• Leading the team to build a visualized monitoring and alarm system, perfecting problem management processes and emergency response mechanisms.
• Regularly conducting system diagnostics, performance optimization, and team capability training.

Desired Qualifications:

• Honest and upright, with high professional ethics.
• Bachelor's degree or above, preferably in Computer Science, Network Engineering, Communication Engineering, Electronic Information, or related fields.
• Proficient in reading English technical documents, writing English reports, and capable of basic oral English communication for work purposes.
• Over 5 years of experience in managing infrastructure-related projects, with extensive knowledge and deep understanding in areas such as data center construction and management, low-voltage electrical rooms, network switching equipment (e.g., data center switches, indoor and outdoor campus switches, WIFI, WAN routers), security devices (e.g., firewalls), load balancing equipment, and weak current engineering.
• Highly organized, capable of managing and coordinating multiple infrastructure construction and maintenance projects simultaneously. Preference given to those with successful large-scale project cases, such as smart park/large complex project experience.
• Familiar with skills in project planning, budget preparation, bidding and tendering, supplier communication, and team resource allocation.
• Skilled in cross-departmental collaboration and supplier management, with excellent communication abilities to clearly convey technical information to both technical and non-technical stakeholders. Capable of effective collaboration with different teams (e.g., business teams, IT teams, engineering teams, and supplier teams).
• Detail-oriented, ensuring accurate technical selection, quality project implementation, and effective daily operations management.
• Able to quickly diagnose and resolve complex technical issues. Strong analytical and troubleshooting skills are essential.
• Familiar with data center operation and maintenance standards, with capacity planning and fault handling capabilities for server rooms.
• Excellent learning ability, able to quickly adapt to new environments, technologies, and knowledge, with a certain level of stress resistance.

关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区，在这里，亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地，内设两座主题酒店，一个大型购物、餐饮和娱乐区——迪士尼小镇，一座百老汇风格的剧院，星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务，该度假区专为中国人量身打造了正宗地道的文化氛围和主题，淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求，包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里，游客们可以尽情放松，畅享丰富的互动体验。

关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司，是一家领先的多元化国际家庭娱乐和媒体公司，拥有以下业务板块：媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai Intl Theme Park Company, Ltd., 即我们称为 Shanghai Disney Resort 业务的一部分。

具体的福利基于职位有所不同，可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定，向所有员工和候选人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。