商业应用助理经理Associate Business Applications Manager

职位介绍

职位介绍：

作为商业应用助理经理，您的主要职责是用产品思维和能力为公司相应业务线提供数字化技术产品及解决方案，解决业务痛点，促进业务增长。

您将为我们的用户（游客和演职人员）提供前沿的技术和友好的线上线下用户体验。您将定期接触业务利益相关者和执行管理层，以及将您的专业知识应用于许多技术问题和用户场景。

工作内容：

• 您需要主动与人力资源负责人、管理者及演职人员协作，识别人力资源流程和员工体验中的痛点和需求，并将其转化为清晰的产品需求。
• 您需要带领单业务线或跨多业务线的数字化项目，完成包括数字解决方案的设计、项目采购及成本管理、供应商管理、项目敏捷交付管理，以及完成实施后的日常运维等各项管理任务；
• 您需要根据管理层需求的优先级，协调不同技术团队达成整体最优化技术方案，实现业务成果和客户价值的最大化；
• 您需要制定人力资源数字化产品的短期和长期路线图，根据业务影响、用户价值和技术可行性确定各项举措的优先级。在创新与实用性之间找到平衡，既要实现阶段性成果，又要为更大规模的转型目标奠定基础。
• 您需要根据业务目标确定的优先事项，在多团队之间协调技术方案的实施细节，确保技术方案的实施符合既定目标，并对各团队直接合作形成正面、积极的影响；
• 您需要参与各技术方案项目会议，推动与数字产品团队、技术团队和运营团队进行技术讨论和落地。及时向管理层汇报各项目中未被重视的重要争议，并提出解决建议；
• 您需要负责人力资源部门相关产品的日常运营，定期评估系统性能和能力，提出改进措施，确保系统安全包括数据保护和隐私合规。
• 您将领导企业内部协作沟通相关产品的设计与开发，收集用户需求和反馈，优化用户体验。
• 您需要分析现有系统的管理流程，识别改进机会，设计和实施更高效的流程，引入自动化工具以提高效率。
• 有效促进与管理层、业务方以及最终用户的沟通，加深对产品及解决方案的认知；
• 代表团队进行产品及方案的宣讲，能够带领和指导团队其他业务分析人员。
• 研究新兴技术（如人力资源领域的生成式人工智能、员工体验平台、预测性分析等），评估其解决组织挑战的潜力，倡导创新解决方案，助力公司在人力资源数字化领域保持领先地位。

我们希望您：

• 5年以上人力资源领域或企业内部协同管理等数字化转型产品交付经验，具备高质量技术解决方案的实施经验,并在过往项目中展现出主动发现问题，能在复杂环境独立规划并推进关键任务；
• 本科学位，计算机、或数字化相关领域经验，硕士以上更佳；
• 出色的利益相关方管理能力：擅长影响领导层、协调优先级，并能将技术术语转化为非技术团队可执行的洞见。
• 在以下领域，至少2项有比较丰富的专业知识和项目经验：
  • 企业员工APP及员工数字化自研产品设计与实施；
  • 企业员工沟通及办公自动化软件或系统的设计与实施；
  • 企业业务流程自动化平台、员工办公协作平台的搭建和优化，例如通过低代码平台、RPA工具快速构建线上协作流程；
  • 云计算和大数据相关的数据分析平台，例如数据湖、数据仓库、用户数据平台(CDP)、商业智能分析(BI)、数据可视化应用等；
  • 巨型复杂商业应用系统的数字化转型、迁移、架构优化，例如SAP, Workday，SuccessFactors;
  • 生成式人工智能相关的项目或产品；
• 能够根据客户要求提出综合强大且经济高效的解决方案；
• 杰出的书面，口头和人际交往能力，能与多项目团队高效工作，该岗位须与多团队持续沟通；
• 拥有规划和交付跨多个产品和组织单位使用的软件平台（包括桌面应用、手机App及小程序）的经验；
• 拥有产品成功交付及解决未来概念、产品或技术问题的经验；
• 按照已定义的方法及流程来维护和实施日常最佳技术实践；
• 致力于根据需求和业务需求按时交付；
• 能够并且愿意有效地指导初级团队成员并为有效的工作氛围做出贡献；
• 熟悉中国市场数字生态、熟悉敏捷开发模式；
• 了解中国市场互联网生态和技术趋势。

Job Summary:

As associate business applications manager, with strong product based mindset and capabilities, your primary duty is to provide digital technology solution to solve pain points of business and promote business growth.

You are expected to provide cutting-edge technology and a friendly online and offline user experience for our users (guests and cast members) and have regular contact with business stakeholders and executive management, applying your expertise to various technical issues and user scenarios. Pease summarize the key job scope here, if needed

What You’ll Do:

• Proactively collaborate with HR leaders, managers, and employees to identify inefficiencies in processes (e.g., onboarding, performance management, talent development, employee engagement) and translate them into clear product requirements.
• Lead digital projects for a single business line or across multiple business lines, completing tasks such as the design of digital solutions, project procurement and cost management, vendor management, agile delivery management of projects, and routine operations and maintenance post-implementation.
• Coordinate with different technical teams to achieve an optimized technical solution according to the priorities set by management, maximizing business outcomes and customer value.
• Define short- and long-term roadmaps for HR digital products, prioritizing initiatives based on business impact, user value, and technical feasibility. Balance innovation with practicality to deliver incremental wins while building toward larger transformation goals.
• Coordinate the implementation details of technical solutions between multiple teams based on the priorities set by business objectives, ensuring that the implementation aligns with established goals and has a positive, proactive impact on direct team collaboration.
• Participate in technical solution project meetings, promoting technical discussions and implementation with digital product teams, technical teams, and operational teams. Report significant disputes that are not given due attention in various projects to management in a timely manner, and propose solutions.
• Be responsible for the daily operations of products related to the human resources department, regularly assessing system performance and capabilities, proposing improvements, and ensuring system security, including data protection and privacy compliance.
• Lead the design and development of products related to internal corporate collaboration and communication, gather user requirements and feedback, and optimize the user experience.
• Analyze the management processes of existing systems, identify opportunities for improvement, design and implement more efficient processes, and introduce automation tools to increase efficiency.
• Effectively facilitate communication with management, business parties, and end-users to deepen the understanding of products and solutions.
• Represent the team in presenting products and solutions, and be able to lead and guide other business analysts on the team.
• Research emerging technologies (e.g., generative AI for HR, employee experience platforms, predictive analytics) and assess their potential to solve organizational challenges, advocating for innovative solutions that keep the company at the forefront of digital HR.

What To Bring:

• With over 5 years of experience in delivering digital transformation products in the field of human resources or enterprise internal collaboration management, along with a track record of implementing high-quality technical solutions; and having demonstrated in past projects the ability to proactively identify issues, independently plan and advance key tasks in complex and dynamic environments.
• Bachelor’s Degree in Computer Science, or a related digital field, with a master's degree or higher being preferred;
• Excellent stakeholder management abilities: Comfortable influencing leaders, negotiating priorities, and translating technical jargon into actionable insights for non-technical teams;
• Have strong knowledge/expertise and experience in 2+ of below items:
  • Design and implementation of enterprise employee APPs and in-house digital products for employees
  • Design and implementation of enterprise employee communication and office automation software or systems;
  • Enable enterprise business process automation platform and Cast collaboration platform, such as quickly enable online collaboration workflows through lower-code platforms and RPA tools;
  • Cloud computing and big data relevant data analysis platform, such as data lake, data warehouse, customer data platform(CDP), business intelligence (BI), data visualization application, etc;
  • Big complex system digitalization, migration and architecture optimization, such as SAP, Workday, Successfactors;
  • Projects or products related to generative AI;

• Ability to synthesize robust and cost-effective solutions that meet customer requirements.
• Outstanding written, verbal, and interpersonal skills. Ability to work effectively with project teams. The position requires constant communication with multiple teams.
• Experience in planning and delivering software platforms, such as desktop application, mobile apps and mini-program, used across various products and organizational units;
• Experience working on issues that impact design, product success, or address future concepts, products, or technologies.
• A disciplined approach to maintaining and enforcing technical best practices.
• Committed to delivering on time according to specifications and business needs.
• Able and willing to effectively mentor junior team members and contribute to a collaborative team environment.
• Be familiar with the digital ecology of the Chinese market and agile development model.
• Understanding the Internet ecology and technology trends in the Chinese market.

关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区，在这里，亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地，内设两座主题酒店，一个大型购物、餐饮和娱乐区——迪士尼小镇，一座百老汇风格的剧院，星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务，该度假区专为中国人量身打造了正宗地道的文化氛围和主题，淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求，包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里，游客们可以尽情放松，畅享丰富的互动体验。

关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司，是一家领先的多元化国际家庭娱乐和媒体公司，拥有以下业务板块：媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai Intl Theme Park Company, Ltd., 即我们称为 Shanghai Disney Resort 业务的一部分。

具体的福利基于职位有所不同，可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定，向所有员工和候选人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。