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专员,活动服务 Specialist, Event Services

立即申请 稍后申请 职位ID 10028074 工作地点-国家/地区 上海, 上海, 中国内地 工作发布公司 Shanghai Disney Resort 发布日期 2022/10/20

职位介绍

该职位主要负责监督和服务各种在酒店及乐园内举办的宴会和团体活动,并在活动中作为上海迪士尼度假区的联络人,配合各相关业务条线,建立和保持高水平的客户服务标准和客户满意度。除此之外,该职位还将创造有利于产品追加销售的机会,以增加商业解决方案及活动团队的创收。

工作内容:

  • 在活动执行之前或期间,根据合同内容及客人沟通,充分了解其详细权益及需求,为客人提供活动落实的专业建议。依照标准流程及经理的适度指导,统筹协调度假区内举办的大型宴会及所有乐园、片区或剧院包场活动的执行事宜。作为上海迪士尼度假区的联络人,确保每个活动项目团队为客人提供一致的高水平服务。确保所有场地和活动的细节都根据合同的执行和服务承诺的履行,并于活动后跟进客户反馈;
  • 与相关部门对接人或活动项目团队协作,支持销售团队为客户提案或提供解决方案。依照相关的流程和程序及公司知识,统筹客户的活动需求及上海迪士尼度假区的运营规则,为客户制定多种可供选择的方案;
  • 在简单的情况下解决问题,利用经验、判断和先例分析可能的解决方案。除此之外,将复杂信息解释给经理或其他团队成员,获取解决问题的指导;
  • 定期参与和相关运营部门的会议,了解可支持业务及客户需求的新消息,同时讨论可满足需求的解决方案;
  • 在活动执行之前或期间,除合同内容以外,主动挖掘现有服务提升及其他产品和服务的销售机会,推动客人追加购买、持续购买或复购。

我们希望您:

  • 至少2年相关工作经验,大学本科及以上学历;
  • 优秀的英语听说读写 能力;
  • 计算机知识(Word,Excel,PowerPoint,Outlook,擅长Opera & Delphi系统优先);
  • 有大型活动运营的经验;
  • 与客户有很强的沟通和谈判技巧;
  • 灵活应变,有战略性的思维,以结果为导向;
  • 在紧迫的时间之内能够将战略转化为实际行动;
  • 能够自我激励并完成任务,实现工作目标;
  • 有文化和知识产权敏感度;
  • 注重细节。

Job Summary:

The primary role of the position is to supervise and provide service to various types of events and groups hosted in the hotels and park, as a liaison contact point for clients and Shanghai Disney Resort, setting and maintaining a high level of guest service standard and client satisfaction, by working with relative lines of business (LOBs). The role also creates opportunities for product upselling to contribute to revenue generation of team Business Solutions and Events.                         

                                                                   

Key Responsibilities:

  • Before and during the execution of the event, fully understand the detailed rights and needs of the guest according to the content of the contract and by communicating with the guests as well as sharing expertise for event implementation. Based on standard procedures as well as a moderate level of guidance and direction from the Manager, handle and coordinate execution and guest communication for major conferences and all Park, Land or Walt Disney Grand Theatre buyout-events at Resort. As a liaison contact point for clients and Shanghai Disney Resort, assure that the project team for each event provides consistent high-level guest satisfaction throughout each event. Ensure that all space and event details on sales contracts are enforced and service commitments delivered, as well as follow up with clients on event feedback;
  • Work with relevant LOB partners and event project team to support the Sales team in formulating operational proposals or solutions for clients. Based on relative process and procedure, as well as knowledge of the company, provide multiple alternatives for clients through coordination and integration of their demand and the operational regulation of Shanghai Disney Resort;
  • Solve problems in straightforward situations and analyzes possible solutions using technical experience and judgment and precedents. Besides, explain complex information to the Manager or peers and receive guidance;
  • Periodically participate in meetings with relative operation LOB to acknowledge the news and work out solutions for supporting business and fulfilling client demands;
  • Before and during the execution of the event, upsell, and promote continual purchase or repurchase by actively exploring opportunities to add on existing services included in the contract, and potential sales of other products and services.

 Required Qualifications:

  • At least 2 years of relevant working experience, bachelor’s degree and above;
  • Excellent English skills in listening, speaking, reading and writing;
  • Computer literacy (Word, Excel, PowerPoint, Outlook, Opera and Delphi preferable);
  • Proven experience in special event management;
  • Strong communication and negotiation skills with clients;
  • A quick and strategic thinker and is result driven;
  • Proven ability to convert strategies to action in a tight time;
  • Self-motivated to complete assignments and achieve goals;
  • Culturally and IP sensitive;
  • Detailed oriented.

关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区,在这里,亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地,内设两座主题酒店,一个大型购物、餐饮和娱乐区——迪士尼小镇,一座百老汇风格的剧院,星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务,该度假区专为中国人量身打造了正宗地道的文化氛围和主题,淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求,包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里,游客们可以尽情放松,畅享丰富的互动体验。

关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai Intl TP AFC, Ltd., 即我们称为 Shanghai Disney Resort 业务的一部分。

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定,向所有员工和候选人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。

立即申请 稍后申请