运营培训生，景点运营 Operations Trainee, Attraction Operations

职位介绍

职位介绍：

景点运营是上海迪士尼乐园和小镇运营的重要组成部分，景点运营团队的使命是秉承迪士尼五大关键要素，维护和管理乐园各景点日常安全和高效的运营，为游客提供优质的服务和沉浸式游玩体验。

景点运营培训生将进行为期12个月的培训以及1对1的导师辅导支持。期间，将深入了解和学习景点运营关键业务模块，包含但不限于景点运营开始规程、景点运营管理、景点停运的应对、景点紧急事件的响应和处理，以及跟随景点运营部区域经理和运营经理接受培训。所涵盖的轮岗职位包括但不限于景点运营快乐主人、主管，以及游客服务经理。此外，还需要跟随乐园和迪士尼小镇运营部门的其他业务条线进行跨团队学习，其他业务条线包含游客到达体验、当值统筹经理及客流管理运营、保洁运营、迪士尼小镇运营。并且也有机会跟随乐园和迪士尼小镇合规团队、安全团队、工业工程、运营发展、劳动力管理和人力资源等部门合作伙伴学习、熟悉相关业务。运营培训生通过学习并掌握各岗位的工作内容从而在轮岗期间为游客提供高质量的服务，协助解决游客问题，提高游客的整体满意度。

工作内容：

• 掌握指定游乐设施设备的操作技术知识并通过相关考核取得上岗所需的任职资格证书，且完成并通过所有入职之后的培训及考核（包括但不限于：岗前培训）；

• 参加轮岗实践和跨团队学习，学习并提升解决问题和跨部门协作的能力；
• 协助负责景点运营相关项目管理，包括制定项目计划，监督项目进展，解决项目出现的问题，并与相关团队合作，按时完成项目并达到预期目标；
• 担任不同管理角色，维护景点日常运营，协助游客服务经理带领一定规模的团队，激励及监督他们达成公司目标；
• 完成上级布置的其他任务。

我们希望您：

• 学士学位：优先考虑商务管理、酒店管理、旅游管理或相关领域的专业；
• 熟练使用各种计算机软件，包括Excel、Word、Power Point等；
• 具备有效沟通的能力，包括中、英文清晰和简洁的口头与书面沟通技巧；
• 能够适应高速度及高强度的工作环境；
• 具备较好的服务意识，细心，能够积极主动地对游客的需求作出反应；
• 愿意独立工作并能在紧急情况下做出明智的决策；
• 具备良好的团队协作精神，愿意向团队成员提供协助；
• 可以接受不同轮班时间和户外工作环境。

Job Summary：

Attraction Operations plays one of the most important roles in Shanghai Disney Resort's Park and Disneytown Operations team. Mission of Attraction Operations team is to uphold Disney's 5 Keys principles, maintain and manage the daily safety and efficient operation of various in-Park attractions, and provide Guests with high-quality service and immersive park experiences.

Attraction Operations Operations Trainee will undergo 12 months of training with one-on-one mentorship support. During this period, they will gain in-depth understanding and learn key business modules of Attraction Operations, including but not limited to opening procedures for Attractions, Attractions management, responses to Attraction shutdowns, handling and responding to any emergency situations at Attractions, and training under the guidance of the Attraction Operations Area Manager and Operations Manager. Rotation positions covered include but are not limited to Attraction Operations Host/Hostess, Lead, and Guest Services Manager. Trainee will also need to engage in cross-team learning with other business lines of Park and Disneytown Operations team. These other lines of business include Guest Arrival Experience, Duty Manager and Guest Flow Operations, Custodial Operations, and Disneytown Operations. Furthermore, they will also have opportunities to work alongside partners from Park and Disneytown Operations Compliance team, Security, Safety, Fire and Health Service,  Industrial Engineering, Operations Development, Workforce Management, and Human Resources teams to understand and familiarize themselves with relevant operations. Through their training, Operations Trainee will learn and master the content of various positions, enabling them to provide high-quality services to Guests, assist in resolving Guest issues, and enhance overall Guest satisfaction during their rotation.

Key Responsibilities：

• Master the operational technical knowledge of designated Attraction facilities and obtain the required qualifications for the position through relevant assessments, also complete and pass all training and evaluations after joining the company (including but not limited to: on-job-training);

• Participate in rotational practice and cross-team learning, enhancing problem-solving abilities and inter-departmental collaboration skills;
• Assist in managing projects related to Attraction Operations, including formulating project plans, supervising project progress, resolving issues arising from the project, and collaborating with related teams to complete the project on time and achieve expected goals;
• Take on different managerial roles, maintain daily attraction operations, assist the Guest Service Manager in leading a team of a certain size, motivate and supervise them to achieve company goals;
• Complete other tasks assigned by Leaders.

Desired Qualifications：

• Bachelor's Degree: Preferences given to majors in Business Management, Hospitality, Tourism Management or related fields;

• Proficient in using various computer software, including Excel, Word, Power Point, etc.;
• Demonstrated ability to communicate effectively, including a proficiency in clear and concise oral and written communication in Mandarin and English;
• Able to adapt to a fast-paced and high-intensity work environment;
• Has a strong service mindset, attentive, and can proactively respond to Guests' needs;
• Willing to work independently and make sound decisions in emergency situations;
• Has a good team spirit and is willing to assist team members;
• Open to working in different shifts and outdoor environments.

关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区，在这里，亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地，内设两座主题酒店，一个大型购物、餐饮和娱乐区——迪士尼小镇，一座百老汇风格的剧院，星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务，该度假区专为中国人量身打造了正宗地道的文化氛围和主题，淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求，包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里，游客们可以尽情放松，畅享丰富的互动体验。

关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司，是一家领先的多元化国际家庭娱乐和媒体公司，拥有以下业务板块：媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai Intl Theme Park Company, Ltd., 即我们称为 Shanghai Disney Resort 业务的一部分。

具体的福利基于职位有所不同，可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定，向所有员工和候选人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。